FAQ
FAQ
About us and our products:
Sermon Spice is the number one resource for DOWNLOADABLE sermons illustration videos. When you purchase a video from us you will gain access to five download attempts of the video you have previewed and chosen. The video will have the same content as the full length previews we offer, but you will download a higher resolution copy without the water mark.
What is the entire download process?
Click SIGN IN on our homepage. Enter your email address and password or select REGISTER to start your account.
Browse our selection and preview as many videos as you wish. Select ADD TO CART to add a video to your cart. You can also select FAVORITES to save the video for another day.
When you are ready to check out, click the ITEMS IN CART link and then CHECKOUT . Enter your information on our secure website and then download your new videos by clicking the MY ACCOUNT link.
Click the link for the format you wish to download, in the small pop up window select SAVE . Download the file to your computer.
If your browser doesn't give you the option to save or open here is another method:
RIGHT CLICK the link for the format you wish to download, in the small menu that appears select SAVE TARGET AS (Internet Explorer)or DOWNLOAD LINKED FILE (Safari) , download the file to your computer.
Browse our selection and preview as many videos as you wish. Select ADD TO CART to add a video to your cart. You can also select FAVORITES to save the video for another day.
When you are ready to check out, click the ITEMS IN CART link and then CHECKOUT . Enter your information on our secure website and then download your new videos by clicking the MY ACCOUNT link.
Click the link for the format you wish to download, in the small pop up window select SAVE . Download the file to your computer.
If your browser doesn't give you the option to save or open here is another method:
RIGHT CLICK the link for the format you wish to download, in the small menu that appears select SAVE TARGET AS (Internet Explorer)or DOWNLOAD LINKED FILE (Safari) , download the file to your computer.
What video formats do you offer?
Our videos* come in three formats:
MPEG1 is a very compatible file that will work with both PC and Mac based programs. You can also burn this file onto a regular CD and it will play in MOST DVD players.
WMV is a Windows based file that will work very well in Windows Media Player and other Microsoft programs. It will work with Power Point, but that program is not always stable with video and will not allow you to place text on top of your videos or loops.
MOV/MPEG4 is the best file type to use with Mac programs and Quicktime. MPEG4 is the most recent version of Quicktime files and you may need to update your player in order to view them.
*There are very few videos on our website that will not come in an MOV/MPEG4 format, but an MPEG1 will work with Macs and Quicktime.
MPEG1 is a very compatible file that will work with both PC and Mac based programs. You can also burn this file onto a regular CD and it will play in MOST DVD players.
WMV is a Windows based file that will work very well in Windows Media Player and other Microsoft programs. It will work with Power Point, but that program is not always stable with video and will not allow you to place text on top of your videos or loops.
MOV/MPEG4 is the best file type to use with Mac programs and Quicktime. MPEG4 is the most recent version of Quicktime files and you may need to update your player in order to view them.
*There are very few videos on our website that will not come in an MOV/MPEG4 format, but an MPEG1 will work with Macs and Quicktime.
Why can't I purchase a DVD?
Due to contractual agreements, our company is only able to provide downloadable products. Advantages our customers currently enjoy include...
...a fully searchable online video library.
...full length previews of all videos.
...new videos being added frequently to Sermonspice.com.
...paying only for videos they can use, not whole volumes.
...no shipping and handling charges.
...downloading and playing back videos within minutes.
If you still wish to have a DVD of any video, please contact our producers directly and they should be able to help you. You can usually find a link to their homepage next to the preview of their videos on our website.
...a fully searchable online video library.
...full length previews of all videos.
...new videos being added frequently to Sermonspice.com.
...paying only for videos they can use, not whole volumes.
...no shipping and handling charges.
...downloading and playing back videos within minutes.
If you still wish to have a DVD of any video, please contact our producers directly and they should be able to help you. You can usually find a link to their homepage next to the preview of their videos on our website.
Why can't I view the video previews on your website?
You may need to update your flash player to view our videos correctly.
Here is a link to install the most recent version:
http://www.adobe.com/go/getflashplayer
If you have a pop-up blocker please make sure it is off while you install. After you install please restart your browser and then you should be able to see everything.
If the videos still skip while you are previewing them it may be due to a slow connection, wait for the video to load completely and then press the play button.
Here is a link to install the most recent version:
http://www.adobe.com/go/getflashplayer
If you have a pop-up blocker please make sure it is off while you install. After you install please restart your browser and then you should be able to see everything.
If the videos still skip while you are previewing them it may be due to a slow connection, wait for the video to load completely and then press the play button.
Why don't you offer memberships?
We are not able, contractually, to offer memberships at this time because we have numerous filmmakers that sell through us at their own set prices. However, we do offer 3 different certificates that can save you money.
For $100.00 you get $110.00 worth of Sermonspice.com credit
For $200.00 you get $225.00
For $300.00 you get $350.00
Click here to view the certificates! Or visit our SPECIALS page !
For $100.00 you get $110.00 worth of Sermonspice.com credit
For $200.00 you get $225.00
For $300.00 you get $350.00
Click here to view the certificates! Or visit our SPECIALS page !
About purchasing:
Why is my credit card is being declined if I have sufficient funds?
We have discovered that the number one cause of this issue is due to our database not having the correct billing address on file for your account. Please ensure you have the correct billing address in your profile. Also, our new credit card processors will not accept any symbols in your business name or hyphenated zip codes.
Other possible causes could be...
...an improper card, date, or verification number was entered. ...a new card was being used that has not yet been activated. ...the computer you are ordering from is not accepting our cookies.
United Kingdom countries please use United Kingdom as your coutntry... If there are no states nor provinces in your country please enter your country in this area.
Just so you are aware, we take the four major cards: Visa, Master Card, Discover and American Express.
Other possible causes could be...
...an improper card, date, or verification number was entered. ...a new card was being used that has not yet been activated. ...the computer you are ordering from is not accepting our cookies.
United Kingdom countries please use United Kingdom as your coutntry... If there are no states nor provinces in your country please enter your country in this area.
Just so you are aware, we take the four major cards: Visa, Master Card, Discover and American Express.
Why do the videos I add to to my cart disappear upon checkout?
This issue may be caused by having an outdated cookie installed on your computer, or cookies are not allowed.
To change your cookie settings:
Open your Internet Explorer Browser > click TOOLS > click INTERNET OPTIONS > on the GENERAL tab, click DELETE COOKIES > Click OK.
You can also click DELETE FILES to clear old temporary Internet files.
To change your cookie settings:
Open your Internet Explorer Browser > click TOOLS > click INTERNET OPTIONS > on the GENERAL tab, click DELETE COOKIES > Click OK.
You can also click DELETE FILES to clear old temporary Internet files.
About a Purchase/Download:
What video format do I choose?
The video format you choose directly depends on what program you are using or how you intend to show the video.
Our videos* come in three formats:
MPEG1 is a very compatible file that will work with both PC and Mac based programs. You can also burn this file onto a regular CD and it will play in MOST DVD players.
WMV is a Windows based file that will work very well in Windows Media Player and other Microsoft programs. It will work with Power Point, but that program is not always stable with video and will not allow you to place text on top of your videos or loops.
MOV/MPEG4 is the best file type to use with Mac programs and Quicktime. MPEG4 is the most recent version of Quicktime files and you may need to update your player in order to view them.
*There are very few videos on our website that will not come in an MOV/MPEG4 format, but an MPEG1 will work with Macs and Quicktime.
Our videos* come in three formats:
MPEG1 is a very compatible file that will work with both PC and Mac based programs. You can also burn this file onto a regular CD and it will play in MOST DVD players.
WMV is a Windows based file that will work very well in Windows Media Player and other Microsoft programs. It will work with Power Point, but that program is not always stable with video and will not allow you to place text on top of your videos or loops.
MOV/MPEG4 is the best file type to use with Mac programs and Quicktime. MPEG4 is the most recent version of Quicktime files and you may need to update your player in order to view them.
*There are very few videos on our website that will not come in an MOV/MPEG4 format, but an MPEG1 will work with Macs and Quicktime.
My video has downloaded, why can't I find it on my computer?
This error can be caused by pressing OPEN instead of SAVE. That will cause the file to only appear on your computer temporarily.
In case your browser doesn't give you the option to save or open here is another method for downloading our videos:
Go to www.Sermonspice.com > click SIGN IN > enter your email address and password > a list of previous orders should appear > scroll to the order you wish to download and RIGHT CLICK the link for the format you wish to download > in the small menu that appears, click SAVE TARGET AS > download the file to your computer.
Click here to request a reset if you have used all five downloads
In case your browser doesn't give you the option to save or open here is another method for downloading our videos:
Go to www.Sermonspice.com > click SIGN IN > enter your email address and password > a list of previous orders should appear > scroll to the order you wish to download and RIGHT CLICK the link for the format you wish to download > in the small menu that appears, click SAVE TARGET AS > download the file to your computer.
Click here to request a reset if you have used all five downloads
My browser doesn't give me the option to save the file, how do I find it?
If your browser doesn't give you the option to save or open here is another method for downloading our videos:
In case your browser doesn't give you the option to save or open here is another method for downloading our videos:
Go to www.Sermonspice.com > click SIGN IN > enter your email address and password > a list of previous orders should appear > scroll to the order you wish to download and RIGHT CLICK the link for the format you wish to download > in the small menu that appears, click SAVE TARGET AS > download the file to your computer.
Click here to request a reset if you have used all five downloads
In case your browser doesn't give you the option to save or open here is another method for downloading our videos:
Go to www.Sermonspice.com > click SIGN IN > enter your email address and password > a list of previous orders should appear > scroll to the order you wish to download and RIGHT CLICK the link for the format you wish to download > in the small menu that appears, click SAVE TARGET AS > download the file to your computer.
Click here to request a reset if you have used all five downloads
I have downloaded a video, why won't it play correctly in my player?
We do our best to keep the most current versions of video files available and you may just need to update your player to view it correctly. Also make sure you have the correct format for you particular program.
Here are links to update whatever player you may be using:
Windows Media Player
Quicktime
If you are experiencing skipping or lag make sure you are playing the video off of your computer's hard drive and not a CD or an external drive.
Here are links to update whatever player you may be using:
Windows Media Player
Quicktime
If you are experiencing skipping or lag make sure you are playing the video off of your computer's hard drive and not a CD or an external drive.
Can I redownload a video without being charged again?
We do all we can to ensure a customer gets exactly what they pay for in a timely manner. We allow five downloads for every purchase, you can SIGN IN and go to your ACCOUNT HISTORY to download your files again.
If you experience an issue and your downloads are used improperly or you lose a file due to a computer error we will be happy to reset the download count for you so you can download free of charge.
Unfortunately there are some restrictions. If a purchase is more than three months old we cannot guarantee a reset due to our ever changing inventory. We encourage our customers to back up their files on a CD or external drive to ensure they never lose one.
Click here to request a reset
If you experience an issue and your downloads are used improperly or you lose a file due to a computer error we will be happy to reset the download count for you so you can download free of charge.
Unfortunately there are some restrictions. If a purchase is more than three months old we cannot guarantee a reset due to our ever changing inventory. We encourage our customers to back up their files on a CD or external drive to ensure they never lose one.
Click here to request a reset
My video is gone due to a computer error, can I get another download?
If you experience an issue and all of your downloads are used improperly or you lose a file due to a computer error we will be happy to reset the download count for you so you can download free of charge.
Unfortunately there are some restrictions. If a purchase is more than three months old we cannot guarantee a reset due to our ever changing inventory.
Click here to request a reset
Unfortunately there are some restrictions. If a purchase is more than three months old we cannot guarantee a reset due to our ever changing inventory.
Click here to request a reset
I have purchased/downloaded a video I don't need/same video twice, can I get a refund?
If you experience an issue and your downloads are used improperly or you lose a file due to a computer error we will be happy to reset the download count for you so you can download free of charge.
We will do our best to reset your download by your deadline, but if it is an error that was not caused directly by us we can not guarantee a refund if we fail to do so within your time line.
We understand that sometimes last minute download mistakes happen. We will refund a duplicate purchase once ever six months if you were unable to get a reset from us in time. We encourage our customers to take advantage of our multiple download attempts and extensive FAQs to avoid errors all together.
If you have downloaded a video for a time sensitive service but were unable to use it due to an error with your system we encourage you to save it for next year and build up your video library. We can only refund a video if it shows you have not downloaded it.
Click here to request a reset
We will do our best to reset your download by your deadline, but if it is an error that was not caused directly by us we can not guarantee a refund if we fail to do so within your time line.
We understand that sometimes last minute download mistakes happen. We will refund a duplicate purchase once ever six months if you were unable to get a reset from us in time. We encourage our customers to take advantage of our multiple download attempts and extensive FAQs to avoid errors all together.
If you have downloaded a video for a time sensitive service but were unable to use it due to an error with your system we encourage you to save it for next year and build up your video library. We can only refund a video if it shows you have not downloaded it.
Click here to request a reset
Who can I share this video with or give it to?
As it is explained in our terms and conditions, the videos that your purchase are for use in one venue. We do not permit broadcast via any medium, reproduction or distribution.
To gain permission to include a video in a broadcast or a medium that will be distributed (free or otherwise) you will have to contact the filmmaker. You can find a link to most if the producers' websites next to the preview of their videos on Sermon Spice.
While posting the videos online or handing out multiple copies is prohibited, anyone can view an entire video free of charge on our website.
To gain permission to include a video in a broadcast or a medium that will be distributed (free or otherwise) you will have to contact the filmmaker. You can find a link to most if the producers' websites next to the preview of their videos on Sermon Spice.
While posting the videos online or handing out multiple copies is prohibited, anyone can view an entire video free of charge on our website.
How do I get a receipt?
Receipts are emailed to the address the account is registered under. If you do not receive one we would suggest checking spam or junk mail folders/filters.
If you still do not see your receipt you can SIGN IN to your account and print one from your ACCOUNT HISTORY.
If you are already signed in simply press the MY ACCOUNT tab to go to your account history.
If you still do not see your receipt you can SIGN IN to your account and print one from your ACCOUNT HISTORY.
If you are already signed in simply press the MY ACCOUNT tab to go to your account history.
About Presentation:
How do I present these videos to my group?
Every church or organization must decide what method is best for them. Many will plug our videos directly into presentation software and show them with a projector. You can try this with a free demoOthers may have DVD burning capabilities and will create DVDs with their computers. Some customers will burn the MPEG1 file on to a regular data CD, this will play in most DVD players.
We recommend downloading our monthly FREE VIDEO and testing which method is right for you without risking any resources.
We recommend downloading our monthly FREE VIDEO and testing which method is right for you without risking any resources.
What video format do I choose?
The video format you choose directly depends on what program you are using or how you intend to show the video.
Our videos* come in three formats:
MPEG1 is a very compatible file that will work with both PC and Mac based programs. You can also burn this file onto a regular CD and it will play in MOST DVD players.
WMV is a Windows based file that will work very well in Windows Media Player and other Microsoft programs. It will work with Power Point, but that program is not always stable with video and will not allow you to place text on top of your videos or loops.
MOV/MPEG4 is the best file type to use with Mac programs and Quicktime. MPEG4 is the most recent version of Quicktime files and you may need to update your player in order to view them.
*There are very few videos on our website that will not come in an MOV/MPEG4 format, but an MPEG1 will work with Macs and Quicktime.
Our videos* come in three formats:
MPEG1 is a very compatible file that will work with both PC and Mac based programs. You can also burn this file onto a regular CD and it will play in MOST DVD players.
WMV is a Windows based file that will work very well in Windows Media Player and other Microsoft programs. It will work with Power Point, but that program is not always stable with video and will not allow you to place text on top of your videos or loops.
MOV/MPEG4 is the best file type to use with Mac programs and Quicktime. MPEG4 is the most recent version of Quicktime files and you may need to update your player in order to view them.
*There are very few videos on our website that will not come in an MOV/MPEG4 format, but an MPEG1 will work with Macs and Quicktime.
How do I make a DVD/CD?
This question is directly related to what equipment you have available.
If you have a DVD burner (not just a DVD-rom) we would suggest using that with HT Burn and the MPEG1 file format to make a DVD.
If you don't have a DVD burner but would like to show your video on a DVD player you can use the following method with an MPEG1 file:
Once You've downloaded the video, open Windows Media Player to view the video. Right click on the Video from the right Playlist, and Select Add to, then Burn list.
Click on the Burn button at the top of the screen. You should see your Video in the list to the left. Insert a blank cd into your cd-burner. Be sure the box on the right has Data CD selected. When you are ready, click the Start Burn button at the top of the window.
We recommend testing either method with our FREE MONTHLY VIDEO to eliminate any risk.
Free Demo of HT Burn
If you have a DVD burner (not just a DVD-rom) we would suggest using that with HT Burn and the MPEG1 file format to make a DVD.
If you don't have a DVD burner but would like to show your video on a DVD player you can use the following method with an MPEG1 file:
Once You've downloaded the video, open Windows Media Player to view the video. Right click on the Video from the right Playlist, and Select Add to, then Burn list.
Click on the Burn button at the top of the screen. You should see your Video in the list to the left. Insert a blank cd into your cd-burner. Be sure the box on the right has Data CD selected. When you are ready, click the Start Burn button at the top of the window.
We recommend testing either method with our FREE MONTHLY VIDEO to eliminate any risk.
Free Demo of HT Burn
Can I only play these videos on my computer?
Every church or organization must decide what method is best for them. Many will plug our videos directly into presentation software and show them with a projector. You can try this with a free demos of Sunday Plus, Media Shout or Easy Worship. Others may have DVD burning capabilities and will create DVDs with their computer. Some customers will burn the MPEG1 file on to a regular data CD, this will play in most DVD players.
We recommend downloading our monthly FREE VIDEO and testing which method is right for you without risking any resources.
We recommend downloading our monthly FREE VIDEO and testing which method is right for you without risking any resources.
Who can I share this video with or give it to?
As it is explained in our terms and conditions, the videos that your purchase are for use in one venue. We do not permit broadcast via any medium, reproduction or distribution.
To gain permission to include a video in a broadcast or a medium that will be distributed (free or otherwise) you will have to contact the filmmaker. You can find a link to most if the producers' websites next to the preview of their videos on Sermon Spice.
While posting the videos online or handing out multiple copies is prohibited, anyone can view an entire video free of charge on our website.
To gain permission to include a video in a broadcast or a medium that will be distributed (free or otherwise) you will have to contact the filmmaker. You can find a link to most if the producers' websites next to the preview of their videos on Sermon Spice.
While posting the videos online or handing out multiple copies is prohibited, anyone can view an entire video free of charge on our website.
About My Account:
How do I edit my account profile information (email, password, etc.)?
To change any account info please follow these steps:
Click SIGN IN on our homepage > Log in with the information we have on file for you (request a temporary password if necessary) > Hover over the MY ACCOUNT tab > Select PROFILE from the options that appear below > Make necessary changes and press SAVE CHANGES
or: Login on our homepage > On the homepage there is a PROFILE link under MY ACCOUNT > Make necessary changes and press SAVE CHANGES.
Click SIGN IN on our homepage > Log in with the information we have on file for you (request a temporary password if necessary) > Hover over the MY ACCOUNT tab > Select PROFILE from the options that appear below > Make necessary changes and press SAVE CHANGES
or: Login on our homepage > On the homepage there is a PROFILE link under MY ACCOUNT > Make necessary changes and press SAVE CHANGES.
How do I access the videos I have added to my Favorites?
Make sure you are signed in when you start adding videos to your favorites. To later access these videos make sure you are signed in and then hover over the MY ACCOUNT tab and select FAVORITES.
How do I get a receipt?
Receipts are emailed to the address the account is registered under. If you do not receive one we would suggest checking spam or junk mail folders/filters.
If you still do not see your receipt you can SIGN IN to your account and print one from your ACCOUNT HISTORY.
If you are already signed in simply press the MY ACCOUNT tab to go to your account history.
If you still do not see your receipt you can SIGN IN to your account and print one from your ACCOUNT HISTORY.
If you are already signed in simply press the MY ACCOUNT tab to go to your account history.
